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Mystery Shopping

Mystery Shopping, Mystery Calling, Mystery Web, Store Check och NKI.

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Daymaker

Storgatan 26,
645 30 Strängnäs
Sweden

Phone:
+46 8-410 039 20
info@daymaker.se

Our services

It is hard to pinpoint why some stores sell better than others. What is it that the successful branches do that others don’t? The key to success can be many things; the store and its layout being optimal, the products are in stock, the staff is asking the customer about their needs and knows how to identify room for further purchases, campaigns are followed up in the store etc. Daymaker has multiple ways to help your store to get more successful:

  • Mystery Shopping

    Mystery Shopping

    Mystery Shopping gives you knowledge about how the customer in your store experiences the ”moment of truth” when they meet your staff. The method places focus on the customer experience and is a tool to give more satisfied customers.

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  • Mystery Calling

    Mystery Calling

    Mystery Calling is a survey based method that gives information about what actually happens in that ”moment of truth” – when the customer, by telephone, contact your company, your store or your customer service department.

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  • Mystery Web

    Mystery Web

    Mystery Web is a method in the form of a survey that gives the management knowledge about what actually happens in the ”moment of truth”, when the customer visits your website, order products online or makes enquiries by email or to your customer service.

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  • Store Check

    Store Check

    Store Check gives basis to quality guarantee and development of specific branches as well as the chain as a whole. When you are aware of what the real situation looks like you can swiftly apply the ”correct” measures to maximise sales.

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