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Apoteket AB
Andrea Gruvmalm, Market and world analytic, Apoteket AB, Sweden ”Mystery Shopping has helped us view our customer demographic, where our strong points lie with the customer and where improvement is needed. With Mystery Shopping we measure meetings, sales and advice. For us securing the quality of these services is a top priority.”
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Telia
Magnus Månsson, Store Development - Telia Stores Sweden "Our increase in sales are partly due to our work to measure our customer meetings with Mystery Shopping. We have seen an increase in additional sales. It might not have been an area we focused on previously but now when the issue has been addressed we sell more items per transaction.”
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Skoda
Peter Steiner, Head of Sales, Skoda, Sweden "We are completely dependent on our retailers professionalism, knowledge and commitment. That is why we measure this regularly with Mystery Shopping and then make use of the results when deciding on training to offer and as a direct feedback to our retailers.”
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Cramo
Henrik Tylestam, Markets, Cramo Sweden AB "We not only rent machinery, but also facilitate certain retail in our branches. With Mystery Shopping the customer needs are highlighted and Cramo can secure more satisfied customers. Our customers get all their machines and possibly even a personal protection with them at the same visit. Daymaker provide us with good reports and analytical foundations.”
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Venue Retail Group
Carl-Gustaf Atterdal, Head of Sales, Venue Retail Group "Through working with Mystery Shopping we establish that we reach our service objectives for Rizzo, Accent and Morris in the most efficient way. The objectives are for Venue Retail Group to deliver world class quality service, which we continually can measure with the help of Mystery Shopping."